Dedicated sales team for help & advice

Help & Frequently Asked Questions

Placing an order

How can I place an order?

Providing you have an account with us you can place you order via the website, email or phone.

Why can't I see price information on your website?

You need a Hispec account to be able to log in to the website to see prices. If you have an account with us your account manager can set you up with a login.

How to I get a credit account with Hispec?

Please download an application form and email it to


Which courier do you use?

All orders are dispatched via Parcelforce. Please click here for more delivery information.

Can I get a direct to site delivery?

Yes, please let us know what placing your order.

Refunds & returns

How do I return an item?

If you have an issue with your order please contact us on 01257 262197.

Product Information

Where can I download a product data sheet?

Data sheets are found on the the product page under the downloads tab.

Do you have a trade brochure?

Yes, please contact us if you would like hard copies posted out to you. You can also view online versions: Bright Lighting and Protect Fire & Safety.

Have another enquiry?

Please email us or call 01257 262197.